Refund Policy


About Refund policy, Return Policy, Warrany Policy and After-Sale Service policy:


Refund Policy:


After we get your item return to us and check the item in good condition, we will issue you refund according to our policy within 2 working days through PayPal, please check your PayPal account timely or contact our customer service. And we will charge you 10% handling fee.
 

Return Policy:
 

1. In which situation we accept the return
2. In which situation we do not accept the return
3. Return for exchange item


1. In which situation we accept the return
 

We promise to obey the return policy when the item has the problem bellow, but you must sent back the item after we knowing your problem and what you want us to do.


First, the product have quality problem. It can not work once you receive it or it encounter crash in delivery causing you can not use it. This situation we will return full refund.


Second, in some particular situation, our return policy can be open for you after our customer service learning your particular problem, and in this condition we will charge you 10% handling fee.


Third, you order a wrong item and negotiate with our customer service to exchange for a right product, this exchange policy is also for you. But you need pay the shipping cost to us as well as return to you.


Fourth, if we miss-shipped the items, we will be responsible for an item exchange and any shipping fees. If you choose this, you can also return the product and get a full refund plus the shipping and handling fee, but you must make sure to sent it back through ordinary airmail.


2. In which situation we do not accept the return


Please check detail before you purchase on VIPFixPhone.com. If you have any doubt, please check with our customer service, you can get our customers service information from our website.


First, If you order wrong item by yourself, or you found it is not you want to order (not quality problem), we will not provide return policy to you, please aware of this.


Second, If the item is damaged by yourself, we can not provide exchange service for you. But you can return for repair.


3.Return for exchange item


When exchange for free: If your products encounter crash in delivery, we will exchange it for free for you and undertake the shipping cost for you ship item back to us through simple airmail.


Mis-ordered products: If you order a wrong item and plan to exchange for you want, then just contact our customer service for help,if we can exchange for you, you need to pay the shipping cost to us as well as return to you.


Physical Damaged Items: If the item is damaged by yourself, we can not provide exchange service for you. But you can return for repair.


What you do before returning for replacement: you need contact our customer service to tell us your problem. What's wrong with your item and what you want us to do for you.
Returning shipping options: after confirming your items is under our policy of returning, we please you use simple airmail to ship item back to us. NO DHL, UPS, TNT, Fedex or any other express. or EMS also is okay.


How we will do after receiving your return: you need keep touch with us to make sure we get it. After checking the item, we will arrange a replacement for you and we will inform you when everything is done. Please remember to check your email from time to time.


Notice for shipping options: When you confirm to return the items to us, please use ordinary airmail or EMS to return it, and write ship to the address our customer service provides. Please do not use DHL, UPS, FEDEX and TNT or any other courier, because we can not get your return item, we will not responsible for that.
 

Products Warranty:

Warranty: the guarantee of our most products(without ic sockets) is one year. Before shipping out, all goods have been double verified by VIPFixPhone.com. Our test engineer will check for quality, including check the basic function of the hardware and software, the appearance, the packing, the necessary accessories and power adapter plug standard.  After finish quality check,our QC stuff will carefully do quality check and paste our own QC label in the form of month/date/year on every product.


If you have any using problem of the products which buy from VIPFixPhone.com, please feedback to us first, and we will discuss the issue with you. Via our technical support, we can dig out your using problem via our technical support in most of cases.


Lost Products: If products get lost in delivery, or you still do not get your item for a long time, please contact our customer service timely. We will deal with this ASAP. Please do not deal with it all by yourself, we want you communicate with us. Usually, we will provide tracking number and tracking link timely. If products get lost on the way and we get confirm from couriers, we will arrange redelivery for your products. If you want ship it through express, then you need to pay express shipping fee.


VIPFixPhone.com After-Sale Service

Shipping Warranty:

We usually ship goods By DHL, UPS, EMS, Singpost airmail, and HongKong Airmail.


DHL: 3-5 days
UPS: 5-7 days
EMS: 7-15 working days
Singpost/HongKong Airmail: 7- 20 working days. At most 30 days.

If you have not received the goods during the normal time, please contact us for checking the package status timely online or by email: VIPFixPhone@gmail.com

Warrany Policy:
 

Problem Details Warranty Time Treatment Responsibility for Charge Remark
Quality Problem within 7 days after receiving package Buyer: Submit a complaint(Mail to VIPFixPhone@gmail.com) and Return the items to Seller's assigned address by EMS or Post. Return Ship cost: Seller Any costs because of customer's wrong operation leads to return will be responsible by the buyers.
Resend ship cost: Seller
Seller: If can not repair,exchange a new one (Items must be in new condition with original packaging and accessories.) Repair Charge: Seller
Replace Parts Charge: Seller
within 8-14 days after receiving package Buyer: Submit a complaint and Return the items to assigned address by EMS or Post for repairing Return Ship cost: Buyer
Resend ship cost: Seller
Seller: If can not repair,exchange a new one (Items must be in new condition with original packaging and accessories.) Repair Charge: Seller
Replace Parts Charge: Seller
within 15 days to 1 year after receiving package Buyer: Submit a complaint and Return the items to assigned address by EMS or Post for repairing Return Ship cost: Buyer
Resend ship cost: Buyer
Seller: Repair it. Repair Charge: Seller
Replace Parts Charge: Buyer
Lost in the delivery 30 days after shipping Buyer: Submit proof to seller New Product Cost: Seller
Seller: Contact carrier to ask for Claimant and arrange another shipment to buyer Resend Ship Cost: Seller
Customs Problem 30 days after shipping Buyer: Finish customs clearance when import Customs duties or agent fees: Buyer
Seller: Try to help buyer to finish customs clearance but not responsible on this.
Delivery Problems:
broken,incomplete,
wrong address
within 7 days after receiving package Buyer: Report to Seller,and sumbit Complaint to Carrier (DHL,TNT,UPS,EMS,etc..) in 7 days to get a Complaint number and send the number to Seller.After the seller's perpmit,return the full package in good condition to assigned address by EMS or Post. Caution: The Carrier will not accept Complaint after 7 days. Return Ship cost: Buyer
Resend ship cost: Buyer
Seller: ask for compensation as per the Complaint number from Carrier ,not responsible for any losses after 7 days. Repair Charge: Seller
Replacement Charge: Buyer
Received wrong Items within 3 days after receiving package Buyer: Report to Seller,and return the full package in good condition to assigned address by EMS or Post in 3 days Return Ship cost: Seller
Seller: Arrange shipment for the correct items Resend ship cost: Seller
Man-made Damage: such as update machine online, dismantle the equipment, and so on within 1 year Buyer: Report to Seller,and return the items for repairing to assigned address by EMS or Post Return Ship cost: Buyer
Resend ship cost: Buyer
Repair Charge: Buyer
Replacement Charge: Buyer
Note: 1. Warranty Policy only protects Main parts.Other parts are out of our warranty policy.
2. Before return,please confirm with us. we will give you a shipping address once confirmming the problem. Buyer will be responsible for any risks or costs without our permission.
3. Buyer needs return the items by cheaper EMS or Post, or we can't get them because of restrict Customs Policy.
4. The Warranty Policy fits for all products except some products which state the warranty specially in description.


Warranty Item
 

Repair Equipment

1 year warranty

all cables and parts

No warranty

Measurement Intruments

1 year warranty

Phone ICs

1 months warranty

Electronic Accessories

No warranty

Soldering Tools

1 year warranty