Troubleshoot: iPhone X/XS/XS Max/XR Touchscreen Not Responding

Is your iPhone X iPhone (or XS/XR/Xs Max) touchscreen not responsive, slow to respond, or not working in some ways?  Don’t afraid, you are not only the one who has screen issues in iPhone X/XS/XS Max/XR. Many of them had fixed by following this troubleshooting guide including myself.


Follow These Quick Tips To Solve iPhone X Touchscreen Problems(Also available for iPhone XS/XS MAX/XR.

Solution 1: Force Restart your iPhone X when screen go crazy

Solution 2: Check for Mobile Software Update

Solution 3: Enable/Disable 3D Touch

Solution 4: Try Recovery Mode

Solution 5: Remove the Screen Protector

Solution 6: Restore the iPhone X

If you have no idea about how to operate in detail, check here

Solution 1: Force Restart

After removing the screen protector still, the iPhone X screen is not working then force restart the iPhone to fix minor glitches.

1. Quick-press the Volume Up Button first.

2. Right after releasing the Volume Up button, quick-press the Volume Down button as well.

3. In the end, long press the iPhone X Side button. You would have to press it for around 10 seconds at least.

Let go of the Side button once you see the Apple logo on the screen.


Solution 2:  Update to the Latest iOS

An obsolete version of iOS could be the culprit of your issue and updating it to the latest version will fix the issue for you. Some of the users are afraid to update their devices because they think new update will slow down the device and iPhone X screen malfunction. It is not true.

How to: Go to "Settings"-General-Software Update


Solution 3: Enable/Disable 3D Touch

Precisely you can also toggle Off/On iPhone 3D Touch because it had worked out for me when my iPhone X screen is not working.

How to: Settings--General--Accessibility--3D Touch--Toggle Off/On the 3D Touch.


Solution 4: Recovery Mode

Recovery mode is helpful when it is hardware related problem, so here also we can try our luck to fix the issue using recovery mode. JC B-BOX Pro DFU tool can also help you enter recovery model directly.


Step 1: Connect the iPhone to the Computer

Step 2: Launch “iTunes”.

Step 3: Press and release the Volume Up button, then Volume Down button

Step 5: Hold down the Power button until recovery mode screen appears on iPhone.

Step 6: Don’t leave the button until and unless the recovery screen doesn’t appear.

Step 7: When iTunes shows you a message like “There is a problem with the iPhone that requires an update”, then click on “Update”.

NOTE: In case your iPhone takes over 15 minutes then you have to follow the same steps because your iPhone is exited the recovery mode.

Solution 5: Remove the Screen Protector


The iPhone screen unresponsiveness may be caused by a new phone case or screen protector pressure. So if your iPhone screen failed on responsiveness, try to remove the case or iPhone Screen Protector and check to see if the problem is fixed.

Solution 6: Restore the iPhone X

Recovery mode is unable to fix iPhone X screen not working then you can try this fix. With this solution, your iPhone will become clean slate, and all the settings will restore to factory settings. So take a backup before restoring the iPhone to its factory settings.

Step 1: Connect the iPhone to the PC using iPhone Lightning Cable, Launch “iTunes”.

Step 2: Select your iPhone, click on the “Summary” panel.

Step 3: Now, click on “Backup Now”. Click “Done”.

Turn off Find My iPhone


To successfully wipe out the iPhone you need to disable the Find My Phone from the iPhone.

How to: Go to “Settings”--Tap on your name--iCloud--Disable “Find My iPhone”.

How To Restore iPhone X Using Itunes

Step 1: Connect your iPhone to iTunes (keep your iTunes updated or download/install the latest version)

Step 2: Find your iPhone on iTunes, click on it and view your iPhone data

Step 3: Find the summary tab from the left side panel

Step 4: Tap on Summary and find "Check Update" and "Restore iPhone"

There could be various reasons as to why the iPhone display screen not working. If your iPhone screen not responding to touch, China Phonefix Team provide you guide above should help you fix the issue and make the screen respond to all the touches you make on it.

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