How to Fix Face ID Not Working on iPhone X

Many iPhone X users complained to me that the face ID of iPhone X is not available. But in fact, iPhone X face ID unavailability is the most common fault in iPhone X repair. This is especially true for iPhone that have been dropped or have been exposed to water. So what should I do if the iPhone X face ID is unavailable? In this article, we will how to solve the iPhone X Face ID failure problem.

Before we are going to fix face ID problem, we need to know what a face ID is. iPhone Face ID is a facial recognition system designed and developed by Apple Inc. The face ID is an advanced technology used by advanced truedepth camera systems to accurately draw the geometry of the human faces. With a simple glance, Face ID securely unlocks your iPhone X. You can use it to authorize purchases from the iTunes Store, App Store, iBooks Store, and payments with Apple Pay.


There are several cases for the iPhone X face ID not working problem:

Case 1:

Reason: The iPhone X is in power off or emergency SOS mode

Solution: The only solution to unlock iPhone X is entering the password.

Case 2:

Reason: More than 6.5 days without password unlock the iPhone X

Solution: Unlock iPhone X is entering the password.

Case 3:

Reason: The iPhone X didn’t be unlocked more than 48 hours.

Solution: Unlock iPhone X is entering the password.

Case 4:

Reason: Boot or restart the device.

Solution: Unlock iPhone X is entering the password.

Case 5:

Reason: Unlock the device fails more 5 times with Face ID.

Solution: Unlock iPhone X is entering the password.

Case 6:

Reason: The iPhone X is in saving battery mode or the iPhone battery is less than 10%.

Solution: You need to exit the power-saving mode or the battery charge is above 10%.

Case 7:

Reason: The iPhone X is too far or too close to the face.

Solution: Apple claims the optimum distance between the iPhone X and the face is 25-50cm, so that the camera can recognize your face, eyes and mouth.

Case 8:

Reason: Infrared light is blocked by sunglasses

Solution: Even the face ID is designed to handle hats, scarves, glasses, contact lenses, and many sunglasses, but if your sunglasses can block the infrared light, you can't unlock it. So, you'd better take off your sunglasses.

Case 9:

Reason: iPhone X camera problem

Solution: Replace the new iPhone X camera (you’d better send it to Apple Care)

Case 10:

Reason: iPhone X motherboard problem 

Solution: Use phone opening tools to disassemble the iPhone X, and then use phone fix tools to repair iPhone X motherboard (you’d better send it to Apple Care or professional iPhone repair shop).

If the above methods help you solve the Face ID problem of iPhone X, iPhone XS, iPhone XS Max, please leave a comment and let us know.

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